Contact us

PRIMETIME
504 E. Lakeway Rd.
Gillette, WY 82718 

307-685-3752

Facebook: https://www.facebook.com/primetimewy/

Instagram: https://www.instagram.com/primetimewy/

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Primetime Return Policy

We want you to love your purchase from Primetime! If you're not completely satisfied, we’re here to help—within reason and fairness to both you and our small business.

🛍️ Returns
• We accept returns within 15 days of the original purchase date.
• Items must be returned in original condition—unworn, unused, unwashed, and with all original tags and packaging intact.
• All returns must be accompanied by the original receipt or proof of purchase.
• Clearance, sale, or final sale items are not eligible for return or exchange.

🔄 Exchanges
• We offer exchanges for a different size or color of the same item, pending availability.
• If the exchange item is not available, store credit will be offered.

💳 Refunds
• Approved returns will be refunded to the original form of payment within 5–7 business days of processing.
• Shipping fees (if applicable) are non-refundable.

🚫 We Reserve the Right To Refuse Returns That:
• Are past the 15-day window.
• Show signs of wear, damage, or misuse.
• Are missing tags, packaging, or receipt.
• Appear to be return fraud or abuse of our policy.

✨ A Note to Our Customers
As a small business, we value every customer and every order. This policy helps us stay sustainable and continue providing quality service and products.

Thank you for your support and understanding!